OSS BSS Technology
OSS and BSS platforms support the operational and business management of telecom networks, handling functions such as provisioning, billing, analytics, service configuration, and customer lifecycle management. As networks become software-defined and service portfolios diversify, these systems are undergoing rapid modernization.
Operators are transitioning from legacy monolithic platforms toward cloud-native, API-driven architectures that support automation, real-time analytics, and digital service ecosystems. This shift enables faster service launches, improved customer experience management, and better integration with enterprise and partner platforms.
Integration complexity, data governance requirements, and migration risks remain key challenges, particularly for operators managing large installed bases of legacy systems. Vendors that can provide modular, interoperable solutions with strong migration pathways are increasingly favored.
This section of the 5G Technology hub tracks platform transformation, vendor ecosystems, integration strategies, and operational models shaping telecom service management in the digital era.