AI in the Workforce Automation Market Size, Share, Opportunities, and Trends By Component (Software, Hardware), By Deployment (On-Premises, Cloud-based), By Organization Size (Small & Medium Enterprises, Large Enterprises), By Industry Vertical (Healthcare, Retail, Manufacturing, Banking & Finance, Supply Chain, Others), And By Geography – Forecasts From 2025 To 2030

AI in Workforce Automation Market Size:

The AI in Workforce Automation Market is expected to grow at a CAGR of 17.01%, reaching a market size of US$18.522 billion in 2030 from US$8.44 billion in 2025.

Artificial intelligence is increasingly being used to automate various tasks, processes and functions within the workforce in organizations. It is increasingly being used in various industries like healthcare, manufacturing, retail, banking & finance, logistics, supply chain management and others to automate tasks like assembling, and welding in the manufacturing industry, diagnosing disease in healthcare, inventory management in retail, fraud detection, customer support through virtual assistants in the banking & finance industry, optimizing delivery routes in logistics & supply chain industry among various other tasks in other industries.

AI in the Workforce Automation market refers to the application of artificial intelligence in automating the tasks, processes and functions within the workforce. It refers to the development, implementation and application of software such as AI platforms and tools and hardware such as robots, sensors, IoT devices, etc., involving various artificial intelligence technologies such as Robotic process automation, machine learning, deep learning, computer vision, etc. AI in workforce automation derives efficiency by reducing the time required for completing the task, reducing cost and improving accuracy. It reduces the risk of human error.

The benefits offered by using artificial intelligence in workforce automation, such as increased operational efficiency, improved accuracy, reduced cost and reduced risk of human error, are the primary growth drivers for the market. Also, the growing technological development and adoption a major driving factors for the growth of AI in the workforce automation market. Further, the use of artificial intelligence helps in improving the experience of customers due to faster & personalized responses, driving the demand from organizations for the adoption of automation technologies. Therefore, during the forecast period, the market is anticipated to grow significantly.

What are the AI in Workforce Automation Market Drivers?

• The increased operational efficiency, along with cost reduction, is propelling the market growth

The demand for AI is increasingly growing for automating tasks, processes and functions of the workforce, such as automating tasks in inventory management in retail, route optimization in logistics, and customer support in banking and finance, among various other uses. The use of artificial intelligence in workforce automation helps in increasing operational efficiency by automating tasks, thus reducing human error and human resource time and energy in more mental work. A survey by Salesforce highlights that more than 90% of workers surveyed said that automation solutions increased their productivity. It also highlights that nearly 90% voted that automation solutions help in making faster decisions by eliminating human error. It also reduces the cost associated with tasks as it automates them, and thus, increases efficiency The use of artificial intelligence is driving the market growth of AI in the workforce automation market.

• Increasing adoption of AI technologies is driving the market growth

There is an increasing adoption of artificial intelligence technologies across various industries, from healthcare to manufacturing, for uses such as workforce automation. The increase in technological advancement is boosting the market by offering more enhanced products and services, driving the market of AI in the workforce automation market.  The survey by SAP highlights the growing demand. The survey highlights that 96% of its 2000 surveyed customers said that they have mandates from their executives for exploring and implementing AI technologies in their businesses. Only 4% said that they have not received any mandate. Also, the increase in demand by the customers can be understood by the fact that 52% of respondents in the same survey said that they will increase AI expenditure by 25% to 50% in the next two years and 14% of respondents said that they will increase their AI budgets by 50% to 70%. Thus, the data highlights the increasing trend towards AI adoption and increasing expenditure on AI.

Segment Analysis of the AI in Workforce Automation Market:

• By Industry vertical, the Healthcare segment is growing rapidly, while manufacturing will continue dominating the market

The healthcare segment is growing continuously in the AI in Workforce Automation market due to its increasing adoption of AI in the healthcare segment for diagnostic, automating administrative work like patient record keeping and others. The increasing healthcare sector, along with higher adoption of AI, will be driving the growth of AI in the Workforce automation market.

 Manufacturing will continue dominating the market share in the AI in the workforce automation market due to increased usage of AI-powered robotics for automating various tasks. AI is also used in quality control, inventory management and others, making it to hold a major share in the AI in workforce automation market.

What key geographical trends are shaping AI in the Workforce Automation Market?

• North America will hold the largest market share during the forecast period

Based on Geography, the North American market is estimated to hold a significant market share in the AI in the Workforce Automation Market. The North American market is a developed and continuously growing AI market, leading to the market growth of AI in Workforce Automation. Also, there is increasing technological investment in research and innovation in artificial intelligence, leading to increased technological advancement, driving the market in the region. Further, the strong presence of key market players in the region, such as IBM, Microsoft, Philips Healthcare and DHL for logistics automation, among others, is driving the market.

• The European market will also grow significantly due to the increasing adoption of AI and demand for AI in Workforce Automation.  

The Asia Pacific region is anticipated to grow significantly during the forecast period due to the increasing adoption of AI by countries like China, Japan, South Korea, India and others. As the economies of countries like India and China are growing rapidly, it is driving the market growth of various industries such as banking & finance, manufacturing, logistics, supply chain, retail, etc. driving the demand for artificial intelligence for automation tasks and processes within the workforce. This is leading to significant growth in the region.

Recent Developments in AI in the Workforce Automation Market:

• In December 2024, Salesforce announced the launch of a new version, i.e., Agentforce 2.0. It is a digital labour platform for enterprises with pre-built skills and workflow integration for rapid customization. This will enable enterprises to scale up their workforce with more precision and accuracy.
• In October 2024, Honeywell launched three new handheld computers designed to optimize workflows and empower workers. The three products are mobile computers -CT37, CK67 and CK62. It can run artificial intelligence technologies for streamlining processes.

AI in Workforce Automation Market Scope:

Report Metric	Details
AI in Workforce Automation Market Size in 2025	US$8.44 billion
AI in Workforce Automation Market Size in 2030	US$18.522 billion
Growth Rate	CAGR of 17.01%
Study Period	2020 to 2030
Historical Data	2020 to 2023
Base Year	2024
Forecast Period	2025 – 2030
Forecast Unit (Value)	USD Billion
Segmentation	Component Deployment Size of Organisation Industry Vertical Geography
Geographical Segmentation	North America, South America, Europe, Middle East and Africa, Asia Pacific
List of Major Companies in the AI in Workforce Automation Market	IBM ABB Siemens Amazon Web Services UiPath
Customization Scope	Free report customization with purchase

 

The AI in the Workforce Automation Market is analysed into the following segments:

• By Component
  • Software
  • Hardware
• By Deployment
  • On-Premises
  • Cloud-based
• By Size of Organisation
  • Small & Medium Enterprises
  • Large Enterprises
• By Industry Vertical
  • Healthcare
  • Retail
  • Manufacturing
  • Banking & Finance
  • Supply Chain
  • Others
• By Geography
  • North America
    • USA
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Others
  • Europe
    • United Kingdom
    • Germany
    • France
    • Spain
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • UAE
    • Others
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • Australia
    • India
    • Indonesia
    • Thailand
    • Others

 

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1. INTRODUCTION

1.1. Market Overview

1.2. Market Definition

1.3. Scope of the Study

1.4. Market Segmentation

1.5. Currency

1.6. Assumptions

1.7. Base and Forecast Years Timeline

1.8. Key Benefits to the Stakeholder

2. RESEARCH METHODOLOGY  

2.1. Research Design

2.2. Research Processes

3. EXECUTIVE SUMMARY

3.1. Key Findings

3.2. CXO Perspective

4. MARKET DYNAMICS

4.1. Market Drivers

4.2. Market Restraints

4.3. Porter’s Five Forces Analysis

4.3.1. Bargaining Power of Suppliers

4.3.2. Bargaining Power of Buyers

4.3.3. Threat of New Entrants

4.3.4. Threat of Substitutes

4.3.5. Competitive Rivalry in the Industry

4.4. Industry Value Chain Analysis

4.5. Analyst View 

5. AI IN WORKFORCE AUTOMATION MARKET BY COMPONENT

5.1. Introduction

5.2. Software

5.3. Hardware

6. AI IN WORKFORCE AUTOMATION MARKET BY DEPLOYMENT

6.1. Introduction

6.2. On-Premises

6.3. Cloud-based

7. AI IN WORKFORCE AUTOMATION MARKET BY SIZE OF ORGANISATION

7.1. Introduction

7.2. Small & Medium Enterprises

7.3. Large Enterprises

8. AI IN WORKFORCE AUTOMATION MARKET BY INDUSTRY VERTICAL

8.1. Introduction

8.2. Healthcare 

8.3. Retail

8.4. Manufacturing 

8.5. Banking & Finance

8.6. Supply Chain

8.7. Others

9. AI IN WORKFORCE AUTOMATION MARKET BY GEOGRAPHY

9.1. Introduction

9.2. North America

9.2.1. By Component

9.2.2. By Deployment 

9.2.3. By Size of Organization

9.2.4. By Industry-Vertical

9.2.5. By Country

9.2.5.1. USA

9.2.5.2. Canada

9.2.5.3. Mexico

9.3. South America

9.3.1. By Component

9.3.2. By Deployment 

9.3.3. By Size of Organization

9.3.4. By Industry-Vertical

9.3.5. By Country

9.3.5.1. Brazil

9.3.5.2. Argentina

9.3.5.3. Others

9.4. Europe

9.4.1. By Component

9.4.2. By Deployment 

9.4.3. By Size of Organization

9.4.4. By Industry-Vertical

9.4.5. By Country

9.4.5.1. United Kingdom

9.4.5.2. Germany

9.4.5.3. France

9.4.5.4. Spain

9.4.5.5. Others

9.5. Middle East and Africa

9.5.1. By Component

9.5.2. By Deployment 

9.5.3. By Size of Organization

9.5.4. By Industry-Vertical

9.5.5. By Country

9.5.5.1. Saudi Arabia

9.5.5.2. UAE

9.5.5.3. Others

9.6. Asia Pacific

9.6.1. By Component

9.6.2. By Deployment 

9.6.3. By Size of Organization

9.6.4. By Industry-Vertical

9.6.5. By Country

9.6.5.1. China

9.6.5.2. Japan

9.6.5.3. South Korea

9.6.5.4. Australia

9.6.5.5. India

9.6.5.6. Indonesia

9.6.5.7. Thailand

9.6.5.8. Others

10. COMPETITIVE ENVIRONMENT AND ANALYSIS

10.1. Major Players and Strategy Analysis

10.2. Market Share Analysis

10.3. Mergers, Acquisitions, Agreements, and Collaborations

10.4. Competitive Dashboard

11. COMPANY PROFILES

11.1. IBM 

11.2. ABB 

11.3. Siemens

11.4. Amazon Web Services

11.5. UiPath

11.6. Automation Anywhere Inc.

11.7. DHL Group 

11.8. FedEx Corp.

11.9. Blue Prism Limited

11.10. Philips Healthcare

11.11. SAP

11.12. Microsoft

11.13. Salesforce Inc.

IBM 

ABB 

Siemens

Amazon Web Services

UiPath

Automation Anywhere Inc.

DHL Group 

FedEx Corp.

Blue Prism Limited

Philips Healthcare

SAP

Microsoft

Salesforce Inc.